Shipping & Returns
At present we only ship to mainland UK, we endeavour to ship your purchase within 2-3 days, you will receive a confirmation of your order with your shipping details and a further email to inform you when your purchase has been shipped.
At nära we want you to know that we value your satisfaction and we want you to love your chosen purchase, otherwise we wouldn't be fulfilling our vision! If for any reason you wish to return any purchase, we are happy to offer a full refund if we receive the product within 14 days of receipt. We are not able to offer returns of individual items within the gift boxes, therefore the entire gift would need to be returned. However if an individual item is damaged in any way, we can send a replacement of that particular item. If you would like to return your gift, please ensure it is in its original packaging, unused and undamaged.
To quickly and easily return any eligible purchase,
- email firstname.lastname@example.org, with the subject 'RETURN'
- please include your customer order number
- let us know if you would like a refund or an exchange of a particular item
- Post your item back to us.
If an item is defective or damaged in anyway, please follow the steps above, however instead of 'RETURN' state 'EXCHANGE' in the subject title and we will do our utmost to exchange the item without delay.